The development of a risk management strategy rests on the directors and officers but its implementation requires the involvement of all management and staff in the organisation. Furthermore, in a growingly dematerialised economy, most of the asset value for organisation is constituted of intangible assets. Therefore, they require specific attention in the risk management programme. One of these is directly linked the stakeholders’ trust and confidence, the cornerstone of the organisation’s resilience. It is now referred to as reputation. Managing reputation to enhance it over the long run is therefore one of the key missions of the directors and officers risk governance.

Based on our knowledge of financial, strategic, operational and compliance risks, and our deep understanding of the mechanisms of reputation, we can assist our clients in setting up ways to monitor and influence the trust and confidence of their essential stakeholders through transparency and truthfulness. This understanding is key to navigating through rupture and managing crisis, even those generated by social media.

Articulated around key risks and aiming at deepening stakeholders’ trust and confidence, our service proposal complements the ERM effort and tackles the areas where risk to reputations are specifically involved :

  • Assessing the internal and external context of reputation; ethics, fraud, delegation of authority, CSR, talent management, etc.;

  • Mapping and ranking essential stakeholders;

  • Conducting and/or assisting in risk to reputation assessment and control mechanisms workshops;

  • Supporting and assisting for risk analysis and evaluation thanks to specific expertise and fuzzy logic modelling;

  • Supporting and assisting for the development of specific listening arrangements adapted for internal and external stakeholders (including media search, expert panels, social media scouting, etc.;

  • Supporting and assisting in the elaboration of risk to reputation mapping to help decision processes;

  • Updating heat maps and low noises capturing;

  • Development of tools to monitor and control risk to reputation, and more generally impact on reputation of all risks (meta-risk);

  • Audit and review of reputation management.